CHRISTOPHER M. BALLAM
Address available upon request
Home: 801-683-7691
Work: 385-345-1538
Email:

EXPERIENCE    
2011-Present ADOBE SYSTEMS INCORPORATED (DIGITAL MARKETING CLOUD BUSINESS UNIT) Lehi, UT
  Senior Manager, Software Engineering  
  Manager of the following Engineering teams spanning 3 continents and 4 time zones: Dynamic Tag Management, Marketing Cloud Web Services, Data Connectors (Genesis), Developer Connection, Developer Sandbox, and Globalization / Localization  
  Personally developed an Android App for the Engineering-wide mobile development contest which is now available for purchase on Google's Android Market  
     
2007-2011 ADOBE SYSTEMS INCORPORATED (OMNITURE BUSINESS UNIT) Orem, UT
  Adobe Genesis (now Adobe Data Connectors) Senior Software Engineer, Team Leader, Partner Accreditation Manager, Project Manager  
  Acted in a variety of leadership roles  
    • Team Leader / Project Manager of the following Engineering teams: Adobe Genesis (now Adobe Data Connectors), Developer Sandbox, Developer Connection, and Localization  
    • Partner Accreditation Manager to over 200 technical partners  
    • Product Leadership Team Representative  
    • Interviewer / Recruiter  
  Responsible for developing and maintaining Omniture Genesis, Omniture Developer Connection, Omniture Developer Sandbox, Omniture Data Collection, and the localization of Omniture's products  
  Excellent time management, communication, decision making, presentation, human relations, and organization skills  
  Informed executive-level management of team progress and challenges on a weekly basis  
  Received first place honors in company-wide developer API contest  
     
2002-2007 INTERNATIONAL BUSINESS MACHINES CORPORATION (IBM) Austin, TX
  IBM WebSphere Application Server Staff Software Engineer, Account Manager, Team Leader  
  Acted in a variety of leadership roles as team leader  
  Account manager of high-profile WebSphere OEM client accounts such as Oracle, Nokia, PeopleSoft  
  Provided on-site WebSphere problem determination training to high-profile WebSphere OEM clients  
  Provided professional support to clients in successful evaluation, implementation, and production use of WebSphere Application Server, IBM HTTP Server, DB2, and Macromedia ColdFusion MX Application Server for WebSphere  
  Supported WebSphere on the following OSs: Windows Server 2003, Windows 2000 Advanced Server, Windows 2000 Server, Windows NT Server, AIX, HP-UX, Sun Solaris, Red Hat Linux, and SuSE Linux  
  Responsible for helping clients identify, diagnose and resolve WebSphere installation and configuration problems; product defects; recreating customer problems; and providing answers to customer questions  
  Duties included opening product defect reports and working with product development teams to ensure successful testing and subsequent delivery of product fixes to customers  
  Selected by management to serve as technical lead for the ColdFusion for WebSphere team  
  Developed Java based tools to help monitor and improve WebSphere Support  
  Lab administrator to four different teams  
     
2001-Present INDEPENDENT CONTRACTOR Austin, TX
  Web Developer / System Administrator  
  Duties include Web design, database design and modeling, application design, site creation, site hosting, and optimization of site code using PHP or JSP / MySQL  
  Administering email, web, content managment systems (CMS), and application servers to accommodate site visitors  
  Providing online advanced site statistics and analysis, email access, and frequent database and site backups to site owners  
  Built a PHP / MySQL based ecommerce site to process online orders which was later purchased and taken over by Warner Bros. Entertainment Inc.  
  Built a PHP / MySQL based volunteer opportunities Web application for The University of Missouri which consisted of a Search Engine, backend database, and multiple Administrator sections with different user administration roles and access  
  Built and currently administer a JSP / MySQL / Tomcat based eCommerce Web site which is currently processing orders online  
  Created and currently administer a PHP and JSP / MySQL / Tomcat based online photo gallery which currently contains over 28,000 digital photos  
  Created and currently administer a JSP / MySQL / Tomcat based NCAA basketball pool Web application  
     
Summer 2001 MACROMEDIA, INC. (acquired by ADOBE SYSTEMS INCORPORATED) San Francisco, CA
  Dreamweaver UltraDev Software Engineer  
  Worked closely with software developers on feature specifications and design  
  Designed and executed thorough test plans from developer feature specifications  
  Correlated with programmers to identify, resolve, and verify the resolution of software bugs  
  Worked with ASP, JSP, ColdFusion run-time code, and Dreamweaver UltraDev's JavaScript extensibility layer while testing features on nine different operating systems  
     
1997-2000 SORENSON MEDIA, INC. & SORENSON TECHNOLOGIES, INC. Logan, UT
  Research Technician and Quality Assurance Technician  
  Designed and maintained Sorenson Laboratory's Quality Assurance inventory database  
  Researched video compression techniques and compared other competitors  
  Tested video compression and conferencing software and hardware on multiple OSs  
  Tested many various codec's video compression techniques and made quality comparisons  
  Wrote quality performance reports and published research on company Intranet  
  Prepared trade-show demonstrations based on research  
     
1995-1997 TWO-YEAR VOLUNTEER SERVICE Edinburgh, Scotland
  Full-Time Religious Missionary  
  Served in many leadership positions  
  Enhanced public speaking skills while speaking to small and large groups  
  Developed team-building skills by working in groups  
  Taught youth and adult self-improvement courses  
  Volunteered and worked in various charitable organizations including Disability Scotland  
  Provided service in a variety of rest homes and throughout the community  
     
1993-1995 FIREFLY PRODUCTIONS Logan, UT
  Assistant Editor / Producer / Cameraman  
  Filmed footage for videos on site in Israel, Italy, and Egypt  
  Edited commercial videos for companies such as Arctic Cat and Cannondale  
  Received Avid Editing System certification and trained others on the system  
  Won top awards in State and Local Film Festivals  
TECHNICAL    
SKILLS Fourteen years experience in Web design / administration; created and hosted several domains  
  Created a search engine for Wireless Application Protocol enabled PDAs  
  Created an online virtual tour for The Arizona Sonora Desert Museum  
  OS Platforms: Windows 95/98/ME/NT/2000/2003/XP/7/8, Mac OS 9.1/10, UNIX, Linux  
  Programming Development: Java, C++, Visual Basic, SQL, J2EE, ASP, JSP, PHP, HTML, CSS, CFML, WML, COBOL, SOAP, Android Mobile  
  Web/Application Servers: Apache HTTP Server, Apache Tomcat, Macromedia ColdFusion Web Application Server, Macromedia JRun, IBM WebSphere Application Server, MS IIS  
  Databases: IBM DB2 UDB, Oracle , MS SQL Server, MySQL, MS Access  
  Multimedia: QuickTime, Windows Media, RealMedia, Media Cleaner Pro, Avid Editing System  
  Applications: Eclipse, Joomla! CMS , Gallery, Adobe Genesis (now Adobe Data Connectors), Adobe SiteCatalyst, Adobe SearchCenter, Adobe SocialAnalytics,Google Analytics, AWStats, MS Excel, MS FrontPage, MS Outlook, MS Project, MS PowerPoint, MS Word, MM Dreamweaver, MM UltraDev, MM Flash, MM Fireworks, Corel WordPerfect, Systems Architect, MS Visio Professional, VNC, Zone Alarm Pro Firewall, Linksys router administration  
     
CERTIFICATIONS Certified ScrumMaster® (CSM)  
  Adobe Certified Expert - Reports and Analytics (formerly SiteCatalyst) Implementation  
  252 - IBM Certified System Administrator - WebSphere Application Server V6
IBM WebSphere Application Server Network Deployment V6
 
  341 - IBM Certified Advanced System Administrator - WebSphere Application Server V5
IBM WebSphere Application Server, V5, Multiplatform Administrator
 
     
EDUCATION THE UNIVERSITY OF ARIZONA Tucson, AZ
  The Eller Graduate School of Management  
  Master of Science, Management Information Systems, December 2001  
  Degree ranked 4th nationally in 2001 U.S. News & World Report “America’s Best Graduate Schools”, “Specialties” for Management Information Systems  
  Graduate Teaching Assistant: Introduction to Computing; responsible for creating and conducting all class lectures, grading and exam preparation for over 250 students  
     
  UTAH STATE UNIVERSITY Logan, UT
  Bachelor of Science, Business Information Systems, May 2000  
  Worked full-time to support family and to cover tuition  
  Member of Association for Computing Machinery Chapter  
     
ADDITIONAL Respite worker, giving therapy to child with special needs  
  Free-lance photographer for Utah Festival Opera Company and Logan High School  
  Boy Scouts of America Eagle Scout and Scoutmaster  
  Many first-place awards in State of Utah singles and doubles tennis tournaments  
     
REFERENCES Excellent references available upon request  

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